Step 1: 

Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.

Step 2: 

You are prompted to download a small virus-free plug-in.

Step 3: 

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: 

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.